Return Policy

Last updated:

1. Introduction

At Vrizelonvorp, we want you to be satisfied with your purchase of Blood & Rhythm. This Return Policy outlines the conditions under which you can return products and receive a refund.

This policy applies to products purchased directly from our website vrizelonvorp.ddd. For products purchased from other retailers, please refer to their respective return policies.

2. Your Statutory Rights

As a consumer in the European Union, you have statutory rights under EU consumer protection laws. This Return Policy does not affect your statutory rights, including your right to withdraw from a distance contract within 14 days.

Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving the goods without giving any reason (the "Withdrawal Period").

3. Right of Withdrawal

3.1 Withdrawal Period

You have the right to withdraw from your purchase within 14 days from the day you receive the product, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email or letter) before the withdrawal period expires. You may use the model withdrawal form provided below, but it is not obligatory.

3.2 Model Withdrawal Form

To: Vrizelonvorp, Sydhavnsgade 16, 2450 København, Denmark, Email: support-center@vrizelonvorp.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number: [Your order number]
• Ordered on: [Date]
• Received on: [Date]
• Name of consumer: [Your name]
• Address of consumer: [Your address]
• Signature (only if this form is notified on paper):
• Date:

3.3 Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will make the reimbursement without undue delay and no later than:

• 14 days after the day on which we receive back the goods you supplied, or
• 14 days after the day on which you provide evidence that you have sent back the goods, whichever is the earliest.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

4. Return Conditions

4.1 Eligible Products

To be eligible for a return, products must meet the following conditions:

• The product must be unused and unopened
• The product must be in its original packaging
• The product seal must be intact
• The return must be initiated within 14 days of receiving the product

4.2 Non-Returnable Products

For health and hygiene reasons, the following products cannot be returned:

• Products that have been opened or unsealed
• Products where the safety seal has been broken
• Products that have been partially consumed

This exclusion is in accordance with Article 16(e) of the EU Consumer Rights Directive, which allows for exceptions to the right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

5. Return Process

5.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact us at support-center@vrizelonvorp.world within 14 days of receiving your order
2. Provide your order number and reason for return (optional)
3. Wait for our confirmation and return instructions
4. Ship the product back to us in its original packaging

5.2 Shipping Returns

You are responsible for the cost of returning the product unless the product is defective or we sent you the wrong item.

Please use a trackable shipping service and keep your shipping receipt. We are not responsible for items lost or damaged during return shipping.

Return address: Vrizelonvorp, Sydhavnsgade 16, 2450 København, Denmark

5.3 Product Condition

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Refunds

6.1 Processing Time

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 14 days.

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Products returned in damaged condition (not due to our handling)
• Products returned after 14 days from receipt (at our discretion)
• Products with missing parts not due to our error

7. Defective or Damaged Products

7.1 Damaged During Shipping

If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

7.2 Defective Products

If you believe you have received a defective product, please contact us immediately. We will investigate and, if the product is found to be defective, provide a replacement or full refund.

7.3 Legal Guarantee

Under EU law, you are entitled to a legal guarantee of conformity for goods. If goods are found to be non-conforming within 2 years of delivery, you may be entitled to have the goods repaired or replaced, or receive a price reduction or refund.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Cancellation of Orders

If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been processed for shipping.

10. Gift Returns

If a product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be issued.

If the product was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser.

11. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on the Website. The "Last updated" date at the top of this page indicates when this policy was last revised.

12. Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us:

• Email: support-center@vrizelonvorp.world
• Address: Sydhavnsgade 16, 2450 København, Denmark

Our customer service team is available to assist you Monday through Friday, and we aim to respond to all inquiries within 24-48 hours.